Changes to Order
Once an order is placed we cannot add, remove or change any items in the order.
Once an order is placed it cannot be cancelled.
Lost or Stolen Packages
Enhergy assumes no responsibility for lost or stolen packages and cannot ship out any replacement packages or refund these orders. Please contact the shipping carrier directly if you have not received your package or cannot locate it.
Please ensure your shipping address is correct before placing your order. In the event that a delivery address is submitted incorrectly or mistyped when an order is placed, Enhergy assumes no responsibility and cannot ship out replacement packages or refund these orders.
If you realize that you submitted the incorrect address at the time of order, please email firstname.lastname@example.org and notify us immediately. We can correct the address only if the order has not been shipped out yet.
Returned to Sender
Orders may be returned for various reasons such as an incorrect shipping address or several failed delivery attempts. If your order is Returned to Sender, we will charge an additional shipping fee to send a replacement package or we can refund the order minus a $10 restocking fee. The original shipping amount is not refundable.